Terms of Use

The site lindo.bg and orders through it are operated by Krasi 75 OOD, company no. (ЕИК) 202233222, VAT No. BG202233222, registered seat and address of management: 6000 Stara Zagora, kv. Samara 3, bl. 9, fl. 8, ap. 62. Establishment: Lindo restaurant, kv. Samara 3, block 6, Stara Zagora. Manager: Krasimir Raychev. Phone: +359 886 223 244. Email: admin@lindo.bg.

Supervisory authorities: the Commission for Consumer Protection (CPC), the Bulgarian Food Safety Agency (BFSA) and the Commission for Personal Data Protection (CPDP).

These terms govern the use of the website and orders placed through it. By placing an order you confirm that you have read and accept these terms and the Privacy Policy. If you do not agree, please do not use the service.

To order, an account is required (sign-in via Google or email). You are responsible for the accuracy of your data and for keeping your account access secure. You can delete your account at any time from the settings.

You choose items, add them to the cart, select delivery or pickup, an address and a time, and place the order. Before payment you see a summary and can correct your details.

Placing an order is an offer by you. The contract is concluded at the moment the restaurant confirms (accepts) the order. If the restaurant cannot fulfil it in full, it may contact you to propose a change that you approve before payment. The language of the contract is Bulgarian.

All prices are in euro (EUR) and include VAT. The final amount, including any delivery fee, is shown before you confirm the order. For each order the appropriate document (fiscal receipt/invoice) is issued as required by law.

Card payments are processed securely through ProCredit Bank's virtual POS under the 3-D Secure standard. Card details are entered only on the bank's secure page — we never see or store them. The amount is charged when the order is confirmed. If the restaurant declines the order, the amount is refunded in full to the same card. Cash on delivery or pickup is also available.

We deliver within the marked zones; the fee and any minimum order value are shown at checkout. Stated times are indicative and depend on demand and weather. For delivery, someone must be available to receive the order at the address.

Under Art. 57 of the Bulgarian Consumer Protection Act (and Directive 2011/83/EU), the statutory 14-day right of withdrawal does NOT apply to prepared food and drinks, as they are perishable and made to individual order. Therefore an order can be cancelled only before the restaurant accepts it. Once accepted, the food is being prepared and cannot be returned. This does not affect your statutory rights in case of defective or non-conforming delivery.

If you have a problem with your order, contact us at +359 886 223 244 or admin@lindo.bg — we will find a solution. You have the right to file a complaint under the Consumer Protection Act.

The alternative consumer dispute resolution body is the Commission for Consumer Protection (CPC): 1 Vrabcha St., 1000 Sofia, tel. 0700 111 22, www.kzp.bg. The European Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025 and is no longer available.

Alcoholic drinks are sold only to persons aged 18 or over. By ordering alcohol you confirm that you are 18 or older. Proof of age may be requested on delivery or pickup; if age cannot be verified, we reserve the right to refuse to hand over the alcohol.

Allergen information for dishes is available in accordance with Regulation (EU) No 1169/2011. Dishes are prepared in a kitchen that handles allergens, so we cannot guarantee the complete absence of traces. If you have an allergy or a specific dietary requirement, contact us before ordering.

We take care over the quality of the food and service. To the extent permitted by law, our liability is limited to the value of the relevant order. We are not liable for delays caused by force majeure (natural disasters, power/internet outages, official restrictions, etc.).

The site's content — texts, photos, logo and design — is owned by Krasi 75 OOD or used with permission and is protected by law. Use without consent is not permitted.

We may update these terms; the current version and its date are published here. Orders already placed are governed by the terms in force at the time of the order.

Bulgarian law applies. Disputes are resolved by the court competent for the company's seat (Stara Zagora); this does not limit consumers' mandatory rights, including the right to bring a case before the court of their place of residence.

Krasi 75 OOD, company no. 202233222, VAT No. BG202233222. Seat: 6000 Stara Zagora, kv. Samara 3, bl. 9, fl. 8, ap. 62. Establishment: Lindo restaurant, kv. Samara 3, block 6, Stara Zagora. Phone: +359 886 223 244. Email: admin@lindo.bg.